The AAA inspector will show up unannounced and ask to speak with a property representative for a brief introduction. The inspector will collect information for potential use in AAA publications and answer your questions; you can also advise the inspector of any plans for future property enhancements. The inspector will request a tour of all public areas and a cross section of guest rooms. Once the evaluation is complete, the inspector will let you know what his/her recommendation is – and a summary copy of the inspection report (confirming the property’s status) will be emailed to the general manager… typically within 7-10 business days.
Properties that match the physical guidelines for a Five Diamond designation will be scheduled for a series of anonymous visits by AAA inspectors to assess the guest services/hospitality level. All Five Diamond designation recommendations are forwarded to AAA’s Five Diamond Committee for further review. Once the committee’s assessment is concluded, the property is advised in writing of the outcome.
We have a document that can help you with that: Understanding your AAA Hotel Inspection Reports.
AAA assigns Diamond designation based on overall quality, range of facilities and level of services offered. While the Diamond designation guidelines section of the Hotel Requirements & Diamond Guidelines outlines what we typically find at each Diamond designation, these are broad guidelines and are not requirements; therefore, meeting all or most of the guidelines cannot guarantee the achievement of a particular Diamond designation. The experience, training, and professional judgment of the AAA inspector are important in weighing other factors that contribute to the final designation assessment.
No. An inspector will automatically revisit your property every year.
Yes. Establishments may use the steps outlined in the Appeals Process to express and resolve any concerns.
The AAA inspector will dine anonymously… sampling a variety of menu selections and evaluating the overall quality of food, service and vibe/ambience of your establishment. Once the assessment is complete, the inspector will recommend or assign a Diamond designation. Lastly, AAA will contact the owner, general manager or restaurant designee for a brief interview. This is an extremely important part of the evaluation, as the data gathered is used in our worldwide travel information products.
AAA Diamond designations for restaurants represent a combination of the overall food, service and vibe offered. While the Diamond designation guidelines section of the Restaurant Requirements & Diamond Guidelines outlines what we typically find at each Diamond designation, these are broad guidelines and are not requirements; therefore, meeting all or most of the guidelines cannot guarantee the achievement of a particular Diamond designation. The experience, training, and professional judgement of the AAA inspector are important in weighing other factors that contribute to the final designation assessment.
We have a document that can help you with that: Understanding your AAA Restaurant Inspection Reports.
No. An inspector will revisit periodically to confirm or update your status and designation.
Yes. Establishments may use the steps outlined in the Appeals Process to express and resolve any concerns.
If you are new to the AAA Diamond inspection program, please review our requirements to determine if a property qualifies to be AAA Diamond Designated.
With over 60+ million Members, 35 TourBook titles, and an audited circulation of over 8.5 million guides requested annually through Clubs, Advertising in AAA TourBooks are a unique way to ensure you’re reaching one of the most influential travel groups in North America.
AAA standards for cleanliness and condition have long been a foundation for the Diamond Program, and now the program is even stronger with the addition of ATP surface testing.
The Official Appointment (OA) is the exclusive annual logo licensing program that allows you to display your AAA Diamond and Inspected Clean designation that your property is awarded after the inspection process.
